“There’s this culture of being tough and having to suck it up, and that is why you have such a high burnout rate,” she says.
She speaks from experience. In 1991, Thompson moved to Steele from Wisconsin. A new neighbor asked her if she wanted to join the ambulance squad. She agreed. The neighbor handed her a pager, and just like that, she was on call.
Four hours later, the pager went off.
“I had no training whatsoever, no orientation. I didn’t even know the crew. And I was just told to show up to the ambulance hall,” she recalls.